How to call First bank customer care – First Bank of Nigeria Limited, commonly referred to as First Bank, is one of the leading banks in Nigeria, providing a wide range of financial services to its customers.
The bank has a dedicated customer care team to address customer queries, complaints, and feedback.
First Bank’s customer care services are available through various
channels, including phone, email, chat, and social media.
The bank also has a self-service platform that allows customers to perform various transactions and access information about their accounts.
First Bank’s customer care services have generally received mixed reviews
from customers. Some customers have reported a positive experience, stating
that the customer care team was helpful and responsive to their queries or
complaints.
However, some customers have reported negative experiences, citing long wait times, unhelpful representatives, and poor follow-up.
The quality of First Bank’s customer care services may vary depending on
several factors, including the type of query or complaint, the channel used to
contact the customer care team, and the specific representative handling the
case.
Customers are advised to approach the customer care team with patience and provide clear information to facilitate a quick and satisfactory resolution.
How to contact First Bank customer care
There are different ways you can contact First Bank customer care, depending on your location and preference.
Here are some of the common methods:
Phone call: You can call First Bank customer care on their 24/7 contact center lines. The numbers to call are +234 1 9052326, +234 1 9052000, +234 1 4485500, +234 708 062 5000, and +234 802 900 2900.
Email: You can also send an email to First Bank customer care by using their official email address: firstcontact@firstbanknigeria.com
Live chat: You can chat with a First Bank customer care representative through their online chat service on their website, available 24/7.
Social media: You can reach out to First Bank customer care via their social media handles: Twitter (@FirstBankngr) and Facebook (@FirstBankofNigeria).
Physical visit: You can also visit any First Bank branch nearest to you and speak with a customer care representative in person.
Note that you may be required to provide some personal information to verify your identity before any assistance is given to you.
Services offered by First Bank customer care
First Bank of Nigeria offers a range of services through its customer care channels.
Some of the services offered by First Bank customer care include:
- Account information and inquiries
- Card services (activation, blocking, replacement, and inquiries)
- Internet banking and mobile banking assistance
- Online and mobile banking fraud prevention and security assistance
- ATM and POS services
- Loans and credit facilities information and inquiries
- Complaints and dispute resolution
- Requests for account statement and transaction history
- Account opening and documentation requirements
- Foreign exchange transactions and inquiries
To access First Bank customer care services, you can contact them through any of their channels which include telephone, email, live chat, and social media, or by visiting any of their branches.
Tips for getting the best service from First Bank customer care
Here are some tips for getting the best service from First Bank customer care:
Be Clear and Concise: Make sure you are clear and concise about the reason for your call. This will help the customer care representative understand your issue quickly and provide you with an effective solution.
Provide Relevant Information: Provide relevant information such as your account number, transaction ID, and any other relevant details to help the customer care representative address your issue.
Be Polite and Respectful: Being polite and respectful can go a long way in getting the best service from customer care representatives.
They are more likely to go the extra mile to help you if you are respectful and polite to them.
Listen Carefully: Listen carefully to what the customer care representative is saying and follow their instructions. This will help you resolve your issue quickly and efficiently.
Take Notes: Take notes of important information such as the name of the representative, the date and time of the call, and any instructions they give you.
This will help you refer to the information later if you need to follow up on your issue.
Follow-Up: If your issue is not resolved to your satisfaction, don’t hesitate to follow up with the customer care representative or escalate the issue to a higher authority.
First Bank has several channels for customer complaints and feedback, including social media, email, and phone calls.
How can I talk to first bank customer care?
By calling FirstContact on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000.
By emailing FirstContact firstcontact@firstbanknigeria.com.
What is the FirstBank customer code?
Customers can also dial *894# and get access to Quick Banking services in a menu-based layout without having to dial the codes.
How do I use FirstBank Mobile App?
After downloading it, open it, accept the terms and conditions, and click Register.
Provide your ATM card number and your ATM pin, then click Next.
An SMS containing a One Time PIN (OTP) will be sent to your device. …
Enter your m-pin code, which will be your login pin.
How much can I transfer a day to FirstBank?
FirstBank customers can transfer up to N10,000,000 per day and recharge airtime up to N10,000.00 per day. To generate an account mini statement, dial *894*Account Number#, and to check the account balance, the magic code is *894*00#.
How do I unfreeze my FirstBank account?
If your account is frozen due to suspicious activities, you can simply call up your bank and resolve it. If it is frozen due to any other reason that involves debts and bankruptcy, the best step to take is to go to court and vacate the judgment at the earliest to unfreeze your account quickly.
How do I use FirstBank on WhatsApp?
To get started, add FirstBank on Whatsapp with 08124444000 and just say “Hi” to us. Remember to ensure that your WhatsApp number is the same number registered with the Bank.
Conclusion
First Bank’s customer care services are available through various channels, including phone, email, chat, and social media.
The bank also has a self-service platform that allows customers to perform various transactions and access information about their accounts.